Void a transaction

A void transaction is to cancel the transfer of funds from the customer's account to your merchant account before the settlement.

Void	Void sale	Void auth	Void offline	Void auth comp	Void refund
Card	✓		✓		✓
Card (UnionPay)	✓	✓		✓	✓
QR Wallet	✓				✓
Octopus
EPS
Cash

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Voiding a transaction

1. On quick launch, press History.
   
2. It'll open the Transactions app to browse the transaction history.
   
3. Tap on the transaction you want to void. Check the details such as the trace, amount, payment accepted and etc.
   
4. Alternatively, while on the transaction list view, you can swipe left for quick actions.
   
5. Press void OR the void while on the list.
6. Enter the operation password and press OK.
   
7. After voiding successfully, you can see the transaction status is changed to "Voided".
   Void a sale receipt sample →
   

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Voiding an auth transaction (UnionPay only)

1. On quick launch, press Sale to open the Sale app.
   
2. Tap the top right button and change the transaction type to Auth void.
   
3. Enter the amount and press by card.
   
4. Enter or press scan the approval code, RRN & the UPI RRN (optional) of the authorized transaction, you can find it on the authorized transaction receipt. Then, press OK.
   
5. Insert or swipe the card.
   
6. Enter the pin if you have. Then, press ✔.
7. Please wait for the transaction completed. For approved transaction, the app print out the receipt automatically. Please ask the cardholder to sign if there's the signature line.
   Void an auth receipt sample →

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