Void a transaction

A void transaction is to cancel the transfer of funds from the customer's account to your merchant account before the settlement.

Void	Void sale	Void auth	Void offline	Void auth comp	Void refund
Card	✓		✓		✓
QR Wallet	✓				✓
Cash

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Voiding a transaction

1. On quick launch, press History.

   

2. It'll open the Transactions app to browse the transaction history.

   

3. Tap on the transaction you want to void. Check the details such as the trace, amount, payment accepted and etc.

   

4. Alternatively, while on the transaction list view, you can swipe left for quick actions.

   

5. Press void OR the void while on the list.

6. Enter the operation password and press OK.

   

7. After voiding successfully, you can see the transaction status is changed to "Voided".
   Void a sale receipt sample →

   

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