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Void a transaction

A void transaction is to cancel the transfer of funds from the customer's account to your merchant account before the settlement.

VoidVoid saleVoid authVoid offlineVoid auth compVoid refund
QR Walletβœ“βœ“

Voiding a transaction

  1. On quick launch, press view transaction History.

    quick launch

  2. It'll open the history Transactions app to browse the transaction history.

    transactions list

  3. Tap on the transaction you want to void. Check the details such as the trace, amount, payment accepted and etc.

    transaction details

  4. Alternatively, while on the transaction list view, you can swipe left for quick actions.

    transactions list swipe

  5. Press void OR the adjust void while on the list.

  6. Enter the operation password and press OK.

    operation password

  7. After voiding successfully, you can see the transaction status is changed to "Voided".
    Void a sale receipt sample β†’