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›How to

Overview

  • MARS overview
  • Usage of user management?

How to

  • Control shop account
  • Manage your terminal
  • Control user account
  • Control account permission
  • Make a refund
  • Void a transaction

Receipt & report

  • Resend/view a receipt
  • Export a report

Troubleshooting

  • General troubleshooting

Void a transaction

The Void transaction allows you process void on the MARS, but most often this is disabled by default settings. Please seek your service provider or acquirer support for more details.

TransactionVoid
Card✓
QR Wallet✓
Cash

Void a transaction

  1. Click transaction transaction to enter the transaction list page in the side navigation. Then, select the transaction in the transaction list. history

  2. Press void Void under the net amount. email dialogue

  3. Press OK if confirm void this transaction.

    email dialogue

  4. When the void is success, you will see the transaction status changed to Voided under the net amount. And, the void details is shown as below. void done


Last updated on 1/19/2021 by Ruth.Diu
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