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›How to

Overview

  • MARS overview
  • Usage of user management?

How to

  • Control shop account
  • Manage your terminal
  • Control user account
  • Control account permission
  • Make a refund
  • Void a transaction

Receipt & report

  • Resend/view a receipt
  • Export a report

Troubleshooting

  • General troubleshooting

Manage your terminal

For APOLLO user only!

There has several useful remote features that allow you to monitor and manage your terminals' update status remotely on MARS without on site.


Get heartbeat

Heartbeat is a useful function, which allows you to check the update terminal status anytime on MARS.

  1. Click terminal terminal to enter the page in the side navigation. Terminal list

  2. Select the terminal in the list to view its detail. Then, click remote control on the tag bar. Terminal details

  3. Press heart get heartbeat to get the update the terminal real-time location on the map and the status at the bottom. Remote control


Send message

This feature is good for announcing your shop keepers when the ad-hoc promotion start/end or any important notification by direct message sending function.

  1. Click terminal terminal to enter the page in the side navigation. Terminal list

  2. Select the terminal in the list to view its detail. Then, click remote control on the tag bar.Terminal details

    Remote control

  3. Press message send message. Input your message on the dialogue and press send. The terminal will get the message immediately.

    message dialogue
    terminal message


Take screenshot

To get the real-time terminal's screenshot. Mainly use on the terminal maintainance or training purpose.

  1. Click terminal terminal to enter the page in the side navigation. Terminal list

  2. Select the terminal in the list to view its detail. Then, click remote control on the tag bar. Terminal details

    Remote control

  3. Click screenshot screenshot to capture the real-time terminal's screenshot.

    screenshot

Last updated on 12/2/2020 by Ruth.Diu
← Control shop accountControl user account →
  • Get heartbeat
  • Send message
  • Take screenshot
Help Center
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