Help Center

Help Center

  • SoePay App
  • Apollo
  • MARS
  • Languages iconEnglish
    • 繁體中文

›How to

Overview

  • APOLLO hardware
  • APOLLO application
  • Supported payment
  • Safety and handling

Quick start guide

  • APOLLO quick start guide

How to

  • Make a sale
  • Make a tip adjustment
  • Make an authorization
  • Make an offline
  • Make a refund
  • Void a transaction
  • View transaction history
  • Settle the batch
  • Print receipt
  • Print report

Troubleshooting

  • General troubleshooting
  • Network issue
  • Transaction issue
  • Printing issue

Receipt & report

  • Receipt sample
  • Report sample

Make an authorization

An authorization (or sometimes refers to pre-authorization) is a temporary hold of funds in a customer’s account that lasts certain amount of time. This is usually used in hotel or travel agency.

TransactionAuth
Card✓
QR Wallet
Cash

Auth with Visa and Mastercard

  1. On quick launch, press auth Auth.
    quick launch
  2. It'll open the Sale Sale app to start new auth.
  3. Enter the amount and press by card by card.
    auth
  4. Insert or swipe the card.
    auth by card
  5. Alternatively, you can enter the card number manually by the manual keyed entry manual entry button
  6. Please wait for the transaction completed. For approved, the app print out the receipt automatically. Please ask the cardholder to sign if there's the signature line.
    Auth receipt sample →
    auth approved

Last updated on 3/30/2021 by Ruth.Diu
← Make a tip adjustmentMake an offline →
  • Auth with Visa and Mastercard
Help Center
SoePay App
SoePay App introductionQuick start guideHow to switch shopTroubleshooting
APOLLO
APOLLO introductionQuick start guideHow to make a saleTroubleshooting
MARS
MARS introductionUser account controlHow to export reportTroubleshooting
Response codeResources
Customer service support
(Office hours: Mon-Sun 9:00am-10:00pm)
+852 5506 9960
+852 2319 2685
[email protected]
Copyright © 2021 SoePay Co. Ltd. | Powered by Spectra Technologies