Void a transaction
A void transaction is to cancel the transfer of funds from the customer's account to your merchant account before the settlement.
Void | Void sale | Void auth | Void offline | Void auth comp | Void refund |
---|---|---|---|---|---|
Card | ✓ | ✓ | ✓ | ||
QR Wallet | ✓ | ✓ | |||
Cash |
Voiding a transaction
- On quick launch, press History.
- It'll open the Transactions app to browse the transaction history.
- Tap on the transaction you want to void. Check the details such as the trace, amount, payment accepted and etc.
- Alternatively, while on the transaction list view, you can swipe left for quick actions.
- Press void OR the void while on the list.
- Enter the operation password and press OK.
- After voiding successfully, you can see the transaction status is changed to "Voided".
Void a sale receipt sample →