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›Troubleshooting

Overview

  • APOLLO hardware
  • APOLLO application
  • Supported payment
  • Safety and handling

Quick start guide

  • APOLLO quick start guide

How to

  • Make a sale
  • Make a tip adjustment
  • Make an authorization
  • Make an offline
  • Make a refund
  • Void a transaction
  • View transaction history
  • Settle the batch
  • Print receipt
  • Print report

Troubleshooting

  • General troubleshooting
  • Network issue
  • Transaction issue
  • Printing issue

Receipt & report

  • Receipt sample
  • Report sample

Printing issue

Receipt is not printed

  • Check the presence and proper positioning of the paper roll - Insert paper roll.
  • Check the correct type of paper(thermal paper) used.

Receipt paper

We're sorry that we don't have receipt paper ordering service at the moment. Please order it by yourself when used up.

Receipt paper specfication
Paper material: Thermal paper
Paper roll size: 57mm(W) x 40mm(H)

paper roll


Last updated on 4/28/2021 by Ruth.Diu
← Transaction issueReceipt sample →
  • Receipt is not printed
  • Receipt paper
Help Center
SoePay App
SoePay App introductionQuick start guideHow to switch shopTroubleshooting
APOLLO
APOLLO introductionQuick start guideHow to make a saleTroubleshooting
MARS
MARS introductionUser account controlHow to export reportTroubleshooting
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