Help Center

Help Center

  • SoePay App
  • Apollo
  • MARS
  • Languages iconEnglish
    • 繁體中文

›How to

Overview

  • APOLLO hardware
  • APOLLO application
  • Supported payment
  • Safety and handling

Quick start guide

  • APOLLO quick start guide

How to

  • Make a sale
  • Make a tip adjustment
  • Make an authorization
  • Make an offline
  • Make a refund
  • Void a transaction
  • View transaction history
  • Settle the batch
  • Print receipt
  • Print report

Troubleshooting

  • General troubleshooting
  • Network issue
  • Transaction issue
  • Printing issue

Receipt & report

  • Receipt sample
  • Report sample

Make an offline

An offline transaction is used to capture pre-authorized amount, it is applicable for Visa & Mastercard transaction.

TransactionOffline
Card✓
QR Wallet
Cash

  1. On quick launch, press sale Offline sale to enter.
    quick launch
  2. Enter the amount and press by card by card.
    offline transaction
  3. Enter or press Scan QR scan the approval code of the authorized transaction, you can find it on the authorized transaction receipt.
    enter approval codes
  4. Enter password.
    enter password
  5. Swipe the card.
    offline wait card
  6. Please wait for the transaction completed. For approved transaction, the app print out the receipt automatically. Please ask the cardholder to sign if there's the signature line.
    Offline sale receipt sample →
    offline approved

Last updated on 1/19/2021 by Ruth.Diu
← Make an authorizationNext →
Help Center
SoePay App
SoePay App introductionQuick start guideHow to switch shopTroubleshooting
APOLLO
APOLLO introductionQuick start guideHow to make a saleTroubleshooting
MARS
MARS introductionUser account controlHow to export reportTroubleshooting
Response codeResources
Customer service support
(Office hours: Mon-Sun 9:00am-10:00pm)
+852 5506 9960
+852 2319 2685
[email protected]
Copyright © 2021 SoePay Co. Ltd. | Powered by Spectra Technologies