Transaction issue

Bad swipe or read

  • Check the magnetic strip/ EMV chip is not damaged, grooved or cracked.
  • If the problem still appears, please try tap card or other payment method.

Cards are not read

Magnetic card:

  • Make sure the magnetic card's magnetic strip is facing to terminal side and swiped constant and rapid.
  • Check the magnetic strip is not damaged, grooved or cracked.

IC card

  • Make sure the EMV chip is facing upward and inserted to the EMV card reader correctly.
  • Check the EMV chip is not damaged, grooved or cracked.
  • If the problem still appears, please try tap or swipe card.

Contactless card

  • Make sure the card supports contactless payment.
  • Make sure the card is tapped on the NFC contactless reader properly.
  • If the problem still appears, please try swipe or insert card.

QR or FPS are not read

  • Make sure the camera is cleaned up.
  • Ask customer check his account has enough money to make payment (for using wallet function only).
Last updated on 12/2/2020 by Ruth.Diu
← Network issuePrinting issue →